PENAMALUT.COM,TERNATE – Pelayanan publik pada Dinas Pendidikan Dinas, dan Dinas Kependudukan dan Catatan Sipil (Disdukcapil) Kota Ternate, masih buruk.
Dari penilaian yang dilakukan Ombudsman Provinsi Maluku Utara terhadap kinerja pelayanan publik di tiga instansi di Kota Ternate, yakni Dinas Pendidikan, Dinas Dukcapil, serta Dinas Penanaman Modal dan Pelayanan Terpadu Satu Pintu (DPMPTSP), yang masuk kategori zona hijau atau pelayanannya sudah baik hanya DPMPTSP.
Sementara Dinas Pendidikan berada di zona merah, dan Dinas Dukcapil berada di zona kuning.
“Saat ini sistem pelayanan publik, khususnya pada OPD lingkup Pemerintah Kota Ternate masih minim atau di bawah standar,” demikian disampaikan Kepala Kantor Perwakilan Ombudsman Malut, Sofyan Ali di sela-sela rapat koordinasi pendampingan sistem pelayanan antara Pemkot Ternate bersama Ombudsman Malut, Senin (31/1).
Ia mengapresiasi instansi yang mendapat zon hijau dalam pelayanan. Sebab upaya pemerintah bagaimana meningkatkan kualitas pelayanan melalui ketersediaan standar pelayanan yang itu sudah menjadi kewajiban penyelenggara untuk segera disediakan.
Apalagi, kata dia, OPD yang mendapat zona kuning maupun merah. Ia berharap melalui rapat ini bisa dilakukan upaya-upaya pembenahan atau perbaikan standar pelayanan. OPD yang mendapat zona merah dan kuning harus perlu ditingkatkan pelayanannya.
Di mana ada ketersediaan standar pelayanan yang belum dipublikasikan agar segara dilakukan, bahkan ada yang belum disusun terkait pelayanan. Sehingga perlu diperbaiki lagi di beberapa OPD itu.
“Dalam UU Nomor 29 tahun 2009 tentang pelayanan, di situ terdapat standar pelayanan, mulai standar waktu, standar biaya, standar sistem informasi dan prosedur, serta pengaduan. Ini menjadi standar pelayanan yang dilakukan tiap OPD yang masih kurang,” ungkapnya.
Sementara Asisten III Setda Kota Ternate, Thamrin Alwi menyatakan, pihaknya sangat mengapresiasi terhadap Ombudsman yang telah melakukan pendampingan terkait pelayanan.
“Beberapa indikator masih menjadi lemah pelayanan dan masih kurang, maka dengan dasar itu akan dilakukan pendampingan oleh Ombudsman langsung untuk langkah-langkah perbaikan tahun ke tahun. Kami berharap Kota Ternate masuk zona hijau,” harapnya. (udy/ask)
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